Aktivitäten und Erfolge von Höbart, Florian


Bezeichnung: Apple Mac OS X Support Essentials v10.6
Einrichtung: Brainworks
Zeitraum: 06.12.2010 bis 08.12.2010
Beschreibung: Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience. Who Should Attend * Help desk specialists, technical coordinators, service technicians, and others who support Mac users * Technical support personnel in businesses that use Macs for general productivity or creative design * Technical coordinators or power users who manage networks of computers running Mac OS X — such as teachers and technology specialists who manage classroom networks or computer labs What You Will Learn * The troubleshooting process and how to become more efficient with available tools and resources * Mac OS X 10.6 features in depth, including how to find additional information * How to prepare for Apple Certified Support Professional certification Prerequisites Students should have the following prerequisite knowledge prior to attending this course: * Basic Mac OS X knowledge * Basic troubleshooting experience
URL: http://training.apple.com/itpro/snow101
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